We want you to be completely satisfied with your purchase. If for any reason you're not, you may return your product(s) within 30 days of the original purchase date. Please review the following requirements to ensure your return is accepted:
- Condition: Product(s) must be in new, unused, and undamaged condition, with all original tags attached.
- Packaging: Product(s) must be returned in the original packaging, including any protective plastic, bags, and boxes.
- Timeframe: Returns must be initiated within 30 days of the original purchase date.
- Purchasing Source: Only items purchased directly from waterport.com are eligible for return.
The customer is responsible for covering the return shipping costs. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item.
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain amount of days.
If you have any questions or need further assistance, please contact our customer service team.
To start a return, please contact our support team at support@thewaterport.com. Be sure to include your waterport.com order number and a brief explanation of why you would like to return the product. We'll guide you through the next steps to complete the process.
